Return & Exchange Policy

At M Care Store (mcarestore.store), we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

1. Return Window

You have 15 days from the date of delivery to request a return or exchange. After 15 days, unfortunately, we can't offer you a refund or exchange.

2. Eligibility for Return/Exchange

To be eligible for a return or exchange, your item must meet the following conditions:

The product must be unused, unopened, and in the same condition that you received it
The product must be in its original packaging, with all accessories, manuals, and tags included
You must have proof of purchase (order number, invoice, or receipt)

The following items are not eligible for return:

Products that have been used, damaged, or altered after delivery
Products with missing accessories, packaging, or manuals
Items marked as "Final Sale" or purchased during a clearance sale

3. How to Request a Return or Exchange

To start a return or exchange, please contact us at mnshop700@gmail.com with the following details:

Your order number
Reason for return/exchange
Photos/videos of the product (especially in case of damage or defect)

Once your request is reviewed and approved, we will provide instructions on how and where to send your item.

4. Damaged, Defective, or Wrong Item Received

Please inspect your order upon delivery. If the item is defective, damaged, or if you received the wrong product, contact us within 48 hours of delivery at mnshop700@gmail.com along with clear photos/videos of the product and packaging. We will arrange a free replacement or full refund in such cases.

5. Return Shipping

If the return is due to our error (defective, damaged, or wrong item), we will cover the return shipping cost.
If the return is due to a change of mind, the customer will be responsible for the return shipping cost.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 7-10 business days to your original payment method, or via bank transfer/mobile wallet for Cash on Delivery orders.

7. Exchanges

If you'd like to exchange an item for a different size, color, or product, please contact us at mnshop700@gmail.com. Exchanges are subject to product availability.