At M Care Store (mcarestore.store), we stand behind the quality of our beauty devices. This Warranty Policy outlines the coverage, terms, and process for warranty claims.
1. Warranty Period
All eligible M Care Store devices come with a -month warranty from the date of delivery, covering manufacturing defects in materials and workmanship.
The exact warranty duration may vary by product and will be mentioned on the product page at the time of purchase.
2. What This Warranty Covers
This warranty covers:
- Manufacturing defects (device not powering on, internal component failure under normal use)
- Faulty parts affecting the core function of the device
3. What This Warranty Does NOT Cover
This warranty does not cover:
- Physical damage due to drops, mishandling, or accidents
- Damage caused by water/liquid exposure (unless the product is specifically marketed as waterproof)
- Damage due to unauthorized repair, modification, or tampering
- Normal wear and tear (e.g., worn-out attachment heads, batteries losing capacity over time)
- Damage caused by using the device with incorrect voltage/power source
- Cosmetic damage that does not affect the device's function
- Devices without proof of purchase from M Care Store
4. How to Claim Warranty
To make a warranty claim, please contact us at mnshop700@gmail.com with the following:
- Order number / proof of purchase
- A clear description of the issue
- Photos or a short video demonstrating the fault
Our team will review your claim within 2-3 business days and guide you through the next steps (repair, replacement, or further inspection).
5. Repair or Replacement
Once a warranty claim is approved:
- We will repair or replace the defective device or part, at our discretion, free of charge
- If the exact product is unavailable, we may offer a similar product of equal value or a refund
6. Shipping for Warranty Claims
- If the claim is approved and the issue is confirmed as a manufacturing defect, M Care Store will cover the shipping cost for the replacement/repair.
- If a claim is found to be invalid (e.g., damage due to misuse), the customer may be responsible for return shipping costs.
7. Contact Us
For warranty support or any questions, please reach out to us at:
Email: mnshop700@gmail.com